At Aligned Synergy Mental Health Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with applicable regulations, including the Telephone Consumer Protection Act (TCPA) and The Campaign Registry (TCR) for messaging campaigns.

1. Introduction

Aligned Synergy Mental Health Services provides mental health support and related services. This Privacy Policy explains how we handle your personal information when you interact with our website, mobile applications, or services.

2. Types of Information Collected

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and other information you provide when contacting us, scheduling an appointment, or subscribing to our services.
  • Messaging Data: Phone numbers, timestamps, and message content related to SMS and MMS campaigns, in compliance with TCR regulations.
  • Cookies and Usage Data: Non-personal information, such as browser type, IP address, and pages visited on our website, collected using cookies or similar technologies.

3. How Information is Collected

We collect information in the following ways:

  • Directly from you when you provide it through forms, appointments, or subscriptions.
  • Automatically through your use of our website, such as via cookies and other tracking technologies.
  • Through messaging interactions via platforms like RingCentral (SMS and MMS).

4. Purpose of Data Collection

We collect and use your information for the following purposes:

  • Communication: Respond to inquiries, send appointment reminders, and provide relevant updates about our services.
  • Messaging Campaigns: Deliver transactional and promotional messages in compliance with TCR guidelines.
  • Improvement: Enhance the functionality and security of our website and services.

5. SMS Terms & Conditions

SMS Consent Communication

The information (e.g., phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from Aligned Synergy Services, you may receive messages related to:

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries
  • Promotions or offers (if applicable)

Example:
“Hello, this is a friendly reminder of your upcoming appointment with Dr. Irene at Aligned Synergy Mental Health on 05-jan at 09:00 AM. Reply STOP to opt out of SMS messaging at any time.”

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments or account status.

Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary for domestic and international messages.

Opt-In Method

You may opt-in to receive SMS messages from Aligned Synergy Services in the following ways:

  • Verbally, during a conversation
  • By submitting an online form
  • By filling out a paper form

Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help

If you are experiencing issues, reply with the keyword “HELP,” or contact us at:

Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy or Terms and Conditions pages.
  • Message frequency may vary.

6. Data Security Measures

We employ robust security measures to protect your personal information against unauthorized access, use, or disclosure. These measures include encryption, secure storage, and regular security audits. While we strive to ensure the safety of your data, no system can guarantee absolute security.

7. Data Sharing

We do not sell, rent, or share your personal information with third parties or affiliates. However, we may share information with trusted service providers, such as RingCentral, to facilitate messaging campaigns. All data shared with service providers is used solely for the purposes outlined in this Privacy Policy and is handled with strict confidentiality.

8. User Rights

You have the following rights regarding your personal information:

  • Access: Request access to the personal data we have collected.
  • Update: Update or correct inaccuracies in your personal information.
  • Delete: Request deletion of your information, except where we are required by law to retain it.
  • Opt-Out: Stop receiving SMS messages by replying “STOP” to any message or contacting us directly.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If you believe a minor’s information has been collected, contact us to have it removed.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or the law. We encourage you to review this policy regularly.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: