At Aligned Synergy Mental Health Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose your information in compliance with the Telephone Consumer Protection Act (TCPA) and The Campaign Registry (TCR) regulations for messaging campaigns.

1. Information We Collect

We may collect the following types of information when you use our services or interact with our website:

  • Personal Information: Name, email address, phone number, and any other details you provide when contacting us, scheduling an appointment, or subscribing to our services.
  • Messaging Data: When you engage in messaging campaigns via RingCentral (SMS, MMS), we collect data including phone numbers, timestamps, and message content in compliance with TCR regulations.
  • Cookies and Usage Data: We collect non-personal data, such as browser type, IP address, and pages visited on our website, using cookies.

2. How We Use Your Information

We use the collected information to:

  • Communicate with You: To respond to your inquiries, send appointment reminders, and provide information related to your care.
  • Messaging Campaigns: To send transactional and promotional messages in compliance with TCR guidelines. These messages are related to our services and offerings.
  • Improve Our Services: To enhance the functionality and security of our website and services.

3. SMS Terms & Conditions

Aligned Synergy Services is committed to ensuring transparency and compliance in our SMS messaging practices. These terms and conditions outline how we manage SMS communication with our subscribers.

Messaging Frequency

SMS messages will be sent periodically, based on your interaction with our services. The exact frequency may vary but will not exceed 10 messages per month.

Potential Fees

Standard message and data rates may apply, depending on your mobile carrier plan.

Opt-in and Opt-out Methods

  • Opt-in: Customers can opt in to receive SMS messages by actively providing consent, such as checking a consent box or verbally agreeing during a service interaction.
  • Opt-out: To stop receiving SMS messages, reply “STOP” to any message you receive from us.

Subscriber Opt-In and Opt-Out Messaging

  • START (Opt-In Confirmation):

    “Thank you for opting into SMS messages from Aligned Synergy Services. To opt out at any time, reply STOP. Message and data rates may apply. Messaging frequency may vary.”

  • STOP (Opt-Out Confirmation):

    “Thank you for opting out of SMS messages from Aligned Synergy Services. You will receive no further SMS communication. To opt back in, reply START.”

  • HELP (Subscriber Support):

    “Thank you for contacting Aligned Synergy Services. We will be in touch with you soon to help. For immediate assistance, please contact us at:

4. Sharing Your Information

We do not share your personal information with third parties except:

  • Service Providers: We may share your information with trusted partners, such as RingCentral, to facilitate messaging campaigns.
  • Confidentiality: SMS opt-in or phone numbers for the purpose of SMS are not being shared elsewhere.

5. Your Rights

You have the right to:

  • Opt-Out of Messaging Campaigns: You may opt-out of receiving SMS or MMS messages at any time by replying “STOP” to any message or contacting us directly.
  • Access and Update: You can request access to or updates to your personal information by contacting us.
  • Delete: You may request that we delete your information, except where we are required by law to retain it.

6. Security of Your Information

We implement security measures to protect your personal information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee the security of your data.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to have it removed.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or the law. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at: